We want you to be happy with every order. If something is not right, we are here to help.
What can be returned
Returns are limited to a manufacturing defect or a product that arrives damaged. Hair care and cosmetics are personal-care goods, so a product cannot be returned for any other reason once it has left us.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, we will replace it or refund it in full, including any delivery cost. Please contact us as soon as you notice the problem.
How to request a return
Contact us through our Contact page within 7 days of delivery, with your order number and a photo of the item, and we will guide you through the next steps.
Refunds
Once we receive and check the returned item, we process your refund. Card payments are refunded to the original card. For cash-on-delivery orders, we arrange your refund by an agreed method. Refunds are processed promptly after the return reaches us.
Contact
Any question about a return or refund, reach us through our Contact page.
Last updated 6 August 2026.