Farouk (Farouk Systems Jordan) is the Farouk Systems branch in Jordan, carrying CHI and BioSilk. We take your privacy seriously. This policy explains what personal information we collect, why, and how we keep it safe.
Who we are
Farouk is operated by Farouk Systems Jordan. If you have any question about your data or this policy, please reach us through our Contact page.
What we collect
- Your name, email, and phone number.
- Your delivery address and city.
- Your order history with us.
- Your account password, which is always stored in encrypted form and is never visible to us or anyone else.
When you pay by card, your card details are handled directly by our payment provider. We never see or store your card number.
How we use your information
We use it only to run the store for you: to process and deliver your orders, manage your account, keep you updated on your order, and meet our legal and accounting obligations. We do not sell or rent your data to anyone.
Cookies and analytics
We use only the essential cookies needed for the site to work, such as keeping you signed in and remembering your cart. Our website analytics are anonymous and cookieless: they count visits and actions to help us improve the store, but they do not track you across other websites and do not hold any personal data. Because of this, no advertising or tracking cookies are used.
Where your data is kept
Your data is stored on a secure server in the European Union (Frankfurt, Germany). The database is not accessible from the public internet, connections to the site are encrypted (HTTPS), and our backups are encrypted before they are stored off site. Access is limited to authorised staff, protected by individual credentials and two-factor authentication.
Who we share it with
We share the minimum necessary, and only to fulfil your order:
- Our delivery courier, to bring your order to you.
- Our payment provider, to take a card payment securely.
- Our email provider, to send you order confirmations and updates.
We never sell your information.
Your rights
You may ask us to show you the personal data we hold about you, correct it, or delete it. Order records that we are required to keep for tax and accounting are retained for the period the law requires, and are anonymised where possible. To make a request, contact us through our Contact page.
Changes to this policy
We may update this policy from time to time. The date below shows when it was last changed.
Last updated 1 July 2026.